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BANKING EXECUTIVE

Abu Dhabi - United Arab Emirates - BANKING EXECUTIVE
Tanfeeth


Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.

Possesses in depth knowledge of the various dimensions of the market industry.


Possesses good understanding of policies & their implications.


Self-motivated


Excellent communication skills, result oriented, analytical thinking, capable to develop others


Good public relations, perseverance
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Customer Service Agent - Merchant Team

Dubai - United Arab Emirates - BINANCE
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.


Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.


If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
  • 2-3 years experience in frontline customer support, preferably in the financial or service industry
  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
  • Both adaptable and resilient, able to operate in a quickly changing environment
  • Excellent verbal and written professional English and Russian language skills
  • Great at multitasking, prioritizing, and managing time effectively.
  • You must have a fast internet connection (5mpbs broadband internet connection at least)
  • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. 
  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays) 

  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
  • Independently provide accurate information to resolve problems/issues that arise
  • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
  • You will escalate issues to your team leader, managers, and other departments as required
  • Adhere to the Quality Assurance standards set
  • Adhere to and comply with the schedule set by the Team Leader
  • Assist in the preparation of other processes as and when assigned/required by the Team Leader
  • Display good team working attitude and behavior within the team and other departments in the company

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